Support
Something is wrong, or something does not do what you expected. Here is the order that gets it solved fastest.
Look here first
| Symptom | Where to look |
|---|---|
| The collection will not open, or reports a database error | Run — it repairs most damage. Compressing the database |
| The file is locked, or opens read-only | Opening a database |
| An online search returns nothing | Try the original title and another source. Adding a movie automatically |
| Nothing can reach the Internet at all | Check the proxy settings in , and any firewall or antivirus that filters connections. |
| Printing or PDF is unavailable | Printing |
| A licence key is not accepted | Trial, free mode and licence |
| Random errors, or the database looks corrupted | Is it in a cloud-synchronized folder? Move it to a local disk. Creating a new database |
The common problems page on our web site covers the questions that come up most often, and it is updated more frequently than this guide.
Before you write
. A surprising share of reports turn out to be about something already fixed; updating costs a minute and keeps your collections untouched.
Writing to us
opens the support page. What makes a report useful:
- What you did, step by step, in enough detail that we can do the same thing here. “It crashes” cannot be reproduced; “it crashes when I press F7 with the tree grouped by director” can be fixed.
- What you expected and what happened instead.
- The exact text of any message — a screenshot is ideal.
- The version, from , and your version of Windows.
- Whether it happens every time or only with one particular movie or file.
If the program itself has produced an error window, Ctrl+Alt+Q sends a bug report with the technical details already attached — add a sentence about what you were doing and it becomes something we can act on.
Do not send us your collection file unless we ask. If we do ask, make a backup copy and send that, not the file you are working in.
Feature requests are welcome and are read. A good part of what is in the program is there because somebody wrote and asked for it.
Free to try. Catalog up to 100 movies at no cost, forever.