Refund Policy

If the program does not work on your computer and we cannot fix it, you get your money back.

When we refund

We give a full refund within 30 days of purchase if a serious technical problem keeps you from using the program — for example, it does not install or start, crashes all the time, or cannot open your data — and our support team could not solve it.

We will always try to help first: most problems are fixed with a setting, an update or a small patch. If that does not work, we refund the full amount.

Try before you buy

Every Bolide program has a free trial, so you can check that it works on your computer and does what you need before paying. That is why we do not refund purchases for other reasons, such as a change of mind or no longer needing the program.

Subscriptions

Annual plans renew automatically. You can cancel at any time with the link in your activation email — no further payments will be taken, and the license keeps working until the end of the paid period.

How to ask for a refund

1. Write to us through the contact form or reply to your activation email.
2. Include your order number, the email you used for the purchase, and a short description of the problem (an error message or a screenshot helps a lot).
3. We try to solve the problem with you. If we cannot fix it, we refund the payment through PayPro Global to your original payment method. How soon the money arrives depends on your bank.

The license key of a refunded order is deactivated.